Problem Steps Recorder Is An Amazing Troubleshooting Tool

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Problem Steps Recorder Is An Amazing Troubleshooting Tool Submitted by rob.schifreen | Last update on 12th August, 2017 – 9:51pm We’ve all been there. A friend calls up, saying that they’re having a problem with their computer. Every time they open a particular document file, the computer hangs. As the troubleshooter on the other end of the phone, you probably start with the 2 basic questions. Firstly, “what precisely were you doing when the computer hung?”. Secondly, “what did the problem actually look like?”. The user will, of course, provide 2 perfectly sensible answers. But they will both be wrong. […]